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Payment, Returns & Exchanges

Payment Method

We accept the following forms of payment:

Visa

MasterCard

Discover

American Express

Paypal

Diners Club

JCB

Chic By Nature Gift Cards and/or E-Gift Certificates

 

When will your credit card be charged?

Your credit card will be charged once your order is processed to ship.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Chic By Nature reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

 

What if your credit card is denied?

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.

 

Returns & Exchanges

FINAL SALES: All sales of jewelry, body suits, and items marked as “Sale” are final.

Returns must be sent back to Chic By Nature within 15 days from the date your order was originally received. Returns must be unworn, unaltered, and unwashed with all tags attached. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping handling charges are NOT refundable. Please contact us for a RA (Return Authorization) Form.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 15 days from the shipped date to our Online Returns address. If you would like a replacement of the item(s), please write Exchange on the RA Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a credit. Returns must be unworn, unaltered, and unwashed with all tags attached.

 

How to Return

Securely pack your merchandise and the RA (Return Authorization) Form in a box or envelope of your choice (you may also use the original package if possible)

Mail your online returns to the following address:

Chic By Nature

Attn: Returns

2635 NW 20th St.

Miami, FL 33142

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

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